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LINKS 3 DAY PACKAGE SELF AUDIT CUSTOMER PORTFOLIO QUOTATIONS  
Self Audit


Use our online self auditing  tool to see how you compare to industry standards.
01: How many people answer your telephones? 02: How many people telephone you each day?
1   < 100
2 to 7   100 to 500
8 to 15   500 to 1000
25 plus   1000 plus
Don't know   Don't know
03: Do you know how many people get answered? 04: Do you know how quickly people get answered?
  Everyone   Yes
  Most   No
  Some      
  Few      
  Don't know      
05: Do you know how happy your callers are with your telephone service? 06: Do you have...
  Yes   One telephone line for lots of people to answer?
  No   Lots of telephone lines for lots of people to answer?
        A telephone network or system?
        Some telephones connected together?
        Mobile phones?
07: When can callers phone you? 08: Do you have a web page?
  Anytime   Yes
  9 to 5   No
  When we are available      
           
           
09: If you have a web page, can clients phone directly from it 10: Can the people who answer the calls see the web page at the same time?
  Yes   Yes
  No   No
        Don't know
           
           
11: Do you have an automatic message taking service 12: How do you schedule your shifts?
  Yes   Spreadsheet
  No   Workforce tool
  Don't know   Best guess
        Don’t know
           
13: How do you forecast call volume? 14: What % of your business activity or sales is via telephone and/or web pages?
  Workforce tool   <10%
  Best guess   10-30%
  Spreadsheet   30-60%
  Don’t know   60%+
        Don’t know
Results
 
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